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Closing date: Not specified

Details

Tracking NumberCT_0848_SJ
Job TitleStaffing Administrator
Reporting ToResource Co Ordinator
Job Type ClassificationPermanent
Location - ProvinceWestern Cape
DivisionCustomer Support
Job Description
Duties & Responsibilities• Support the production of monthly staff rosters in time to meet accurate call and interaction volume arrival patterns
• Maintain workforce management software, including rules, roles and admin functions
• Develop call centre reports as agreed
• Maintain management reporting systems
• Develop and deliver Tech Support adherence reporting
• Delivered monthly reporting including performance metrics and management support tools.
• Delivered monthly available capacity for non-phone activities including training, team meetings and morale activities
• Delivered daily, weekly and monthly feedback and tracking to staff on annual leave requests and balances to mitigate burnout, financial implications and encourage fairness.
• Support the contact centres achievement of agreed targets as necessary.
• Consolidation and Procurement of Departmental Stationery needs.
• Identify and report staff management risks to mitigate financial and procedural impact.
• Delivered monthly IR Variance report on actions taken in time
• Develop and maintain a library of Industrial Relations best practices and case studies.
• Identify abscondment risks to the business on presentation, as and when necessary.
• Consolidate monthly ad hoc salary submissions on time.
• Delivered weekly reporting to support accurate, in time absence management.
• Delivered monthly staff morale initiatives based on cost, impact and capacity.
Required Skills? Strong Administrative skills
? Highly attentive to detail
? Planning and organizing
? Service Orientation
? Advanced written and verbal Communication
? Problem solving
? Service Orientation
? Ability to perform under pressure
? Ability to multi-task
? Performance and results/deadline-orientation
? Pro-activity/Initiative
? Analytical Thinking
? Negotiation / influencing skills
? Collaborative
? Ability to learn and develop
Qualifications and experience required? Matric essential
? 2 years experience in a resource/staffing administrative role essential
? Intermediate MS Excel experience essential
? Understanding of IP Telephony essential
? Experience with Workforce Management System (WFM) essential
? Good understanding of Basic Conditions of Employment Act (BCEA) essential
? Working knowledge of call center systems and processes preferable
? Knowledge of MWEB Systems and Tools i.e. Cognos and Crystal preferable